We believe that privacy of personal information is very important.

Information that we collect

The information we receive through our Website forms, our Adword campaigns or our Facebook Fanpage is solely  and exclusively collected to provide the consumer with information about our company, products, special offers and promotions. 
The collection of this data is always performed with the consent of the person providing their personal information for subsequent contact.
In the event that such person wishes to stop being included in our client and contact data base, they may simply request to be immediately eliminated from our data base without any further reason or documentation. 
To do so, you must send an email to [email protected]

What information do we collect?

The information we collect is solely and exclusively intended to contact the user. 
In our forms you will be requested to enter your Name, email address, phone number and finally, a time and reason for your query. 

With this data our call center will contact the person by email or by phone to provide the information requested or explain the different options in our product portfolio to help find the one that best suits their needs. 

Under no circumstances does Universal Assistance request the following type of information in its forms:
•    National identity document, pension, social security, tax identification, healthcare insurance or drivers’ license numbers. 
•    Credit or debit card numbers 
•    Bank account and investment account numbers 
•    Checking account number
Bank transfer number


Is the information provided in the forms used for other purposes?

As indicated above, once the quote has been prepared or our service has been purchased our company might use the personal information to contact this person in order to make available to them other special offers or promotions of our services that might be of interest. Such person is fully entitled to request being eliminated from our data base, whether by telephone or by email. 

To unsubscribe just mention your decision to the telephone assistant, if on the phone, or just send an email to [email protected] requesting that your data be eliminated, if it was collected via web.