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About us

We born more than 35 years ago offering comprehensive assistance services for travelers.
Our organization has Operational Call Centers around the world 24/365.
We operate in over 150 countries and count with
a team of highly qualified professionals.

  • Comprehensive protection 24/365
  • Worldwide Coverage
  • Highly qualified Team of professionals



We are a Zurich company
Logo Zurich Company

Universal Assistance is part of Zurich Insurance Group, one of the world’s leading providers of travel assistance and travel insurance.

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 54,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.


Universal Assistance forms the Latin American hub of Zurich’s global specialist travel assistance and travel insurance business, Cover-More Group. Cover-More has operations in more than 21 countries across five continents with leadership positions in the USA, Australia, India and now, Latin America.

Our vision is to be the best travel assistance provider in Latin America, best in terms of service and best in the eyes of our customers.

Our business is built on these three fundamental qualities.

We care. We act with compassion. And we keep our promises.

 

WHY CHOOSE US?

  • 10.000.000 lives covered per year by our travel assistance service.

  • Over 500.000 annual medical assistance services rendered throughout the 5 continents.

  • Over 1.500.000 calls processed promptly and efficiently.

  • A world-wide network of providers composed of over 80.000 top-level professionals and institutions.

  • Operational in over 15.000 Latin American travel agencies and tourism companies.

  • Over 300 corporate clients.

  • Commercial offices throughout Latin America. International endorsement.

  • Own Medical Center in San Carlos de Bariloche.

  • Aircrafts to cover air assistance requirements.

  • Over 1.000.000 vehicles assisted by our vehicle assistance service.

  • Over 100.000 homes protected by our home assistance service.

  • Company Social Commitment Programs.

ISO 9001 Certification

ORACLE technology services

Official Assistance: