The following requirements and documentation are necessary for us to perform an accurate analysis of a reimbursement request.
In order to enjoy reimbursement benefits the passenger must necessarily have communicated the loss in a timely manner to our Operational Call Center.
As we all know, reimbursements may vary depending on the type of expense claimed by the passenger. Below we list the documents that the passenger is most commonly required to submit to initiate the reimbursement process:
Reimbursement for MEDICATION EXPENSES:
Reimbursement for MEDICAL ASSISTANCE EXPENSES (doctors’ fees, hospital fees, medical tests, transportation):
Reimbursement / Compensation for EXPENSES INCURRED DUE TO LUGGAGE DELAY OR LOSS OF A PIECE OF LUGGAGE:
Reimbursement for EXPENSES INCURRED DUE TO DELAYED FLIGHT:
Reimbursement for EXPENSES INCURRED DUE TO TRIP CANCELLATION:
All documentation submitted to us will be evaluated in accordance with the Terms and Conditions that govern the travel assistance service.
Response time regarding reimbursements is generally tied to the complexity of the request and to the submission of all the required information detailed above.
For more information write to: [email protected]