{"id":1855,"date":"2026-04-27T18:34:18","date_gmt":"2026-04-27T21:34:18","guid":{"rendered":"https:\/\/www.universal-assistance.com\/br\/?page_id=1855"},"modified":"2026-07-02T21:55:57","modified_gmt":"2026-07-03T00:55:57","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.universal-assistance.com\/br\/perguntas-frequentes","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"<style media=\"screen\">\r\n.block-reembolsos  .block-reembolsos__item {\r\n  margin-bottom: 14px;\r\n  overflow: hidden;\r\n  transition: .1s;\r\n}\r\n.block-reembolsos h2,\r\n.block-reembolsos h3 {\r\n  color:#005191;\r\n  font-size: 19px;\r\n  font-weight: 500;\r\n  margin:  0 0 1rem 0;\r\n  line-height: 1.2;\r\n}\r\n.block-reembolsos p {\r\n  color:#005191;\r\n  font-size: 16px;\r\n  font-weight: 300;\r\n  margin:  0 0 1rem 0;\r\n}\r\n.block-reembolsos p strong {\r\n  font-weight: 700;\r\n}\r\n.block-reembolsos .block-reembolsos__item-question {\r\n  color: 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 content: \"\";\r\n  width: 21px;\r\n  height: 21px;\r\n  position: absolute;\r\n  top: 2px;\r\n  left:0;\r\n}\r\n.block-reembolsos .block-reembolsos__item.active .block-reembolsos__item-answer ul li a{\r\n  color: #337ab7;\r\n  text-decoration: underline;\r\n}\r\n.block-reembolsos .button {\r\n  text-align: center;\r\n  width: 100%;\r\n}\r\n.block-reembolsos .button a {\r\n  display: inline-block;\r\n  margin: 2rem auto;\r\n  padding: 0.75rem 2rem;\r\n  border-radius: 24px;\r\n  background: #005191;\r\n  box-shadow: 1px 1px 3px 0px #00000066;\r\n  color: #fff;\r\n  font-size: 16px;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n}\r\n<\/style>\r\n<section class=\"block-reembolsos \">\r\n  <p><strong>Por que escolher a Universal Assistance?<\/strong><\/p>\n          <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Por que viajar com nossa Assist\u00eancia ao Viajante?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Contar com uma assist\u00eancia ao viajante te protege de imprevistos durante a viagem. Ou seja, diante de eventuais problemas de sa\u00fade, legais, perda de bagagem ou documentos, voc\u00ea nos contata facilmente e ativamos o mais avan\u00e7ado sistema de assist\u00eancias para oferecer solu\u00e7\u00f5es em qualquer parte do mundo, 24 horas por dia, 365 dias por ano.<br \/>\nTemos mais de 40 anos de experi\u00eancia assistindo viajantes e fazemos parte da Zurich Company.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Nossos benef\u00edcios<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Oferecemos assist\u00eancia em todo o mundo<br \/>\n\u2022 +20.000 prestadores fazem parte da nossa Rede de Presta\u00e7\u00e3o<br \/>\n\u2022 Assist\u00eancia M\u00e9dica Virtual onde voc\u00ea estiver<br \/>\n\u2022 Autogest\u00e3o M\u00e9dica<br \/>\n\u2022 Assist\u00eancia para perda de bagagem ou documentos<br \/>\n\u2022 VipDelay: acesso \u00e0s salas VIP dos aeroportos se o seu voo atrasar +60 minutos<br \/>\n\u2022 Aplicativo pr\u00f3prio com tecnologia avan\u00e7ada<br \/>\n\u2022 Dicas de Viagem com ChatGPT<br \/>\n\u2022 Assistente virtual 24h integrada com IA<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Temos planos anuais multiviagem. Como funcionam?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Os vouchers anuais multiviagem possuem validade de 365 dias: voc\u00ea pode viajar quantas vezes quiser durante esse per\u00edodo, desde que cada viagem n\u00e3o exceda 30 ou 60 dias consecutivos. Isso depender\u00e1 do produto contratado. Se a sua viagem for superior a 60 dias, recomendamos adquirir um voucher de longa estadia.<br \/>\n<strong>Se voc\u00ea \u00e9 um viajante frequente, essa cobertura \u00e9 para voc\u00ea.<\/strong><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que significa \u201clonga estadia\u201d?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Entendemos como uma cobertura de \u201clonga estadia\u201d aquelas viagens com dura\u00e7\u00e3o m\u00ednima de 61 dias e m\u00e1xima de 365 dias.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Posso personalizar minha cobertura?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Sim, voc\u00ea pode fazer um upgrade para personalizar sua cobertura e viajar com tranquilidade. Por exemplo: se vai praticar esportes, viajar gr\u00e1vida ou tem doen\u00e7as preexistentes. Para mais informa\u00e7\u00f5es, consulte seu assessor ou sua ag\u00eancia de viagens de confian\u00e7a.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>UNI com IA<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>UNI \u00e9 seu assistente virtual integrado com Intelig\u00eancia Artificial, dispon\u00edvel para ajudar em tudo o que voc\u00ea precisar, 24 horas por dia, 365 dias por ano, de qualquer lugar. Voc\u00ea pode encontr\u00e1-lo em nosso site e no aplicativo.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como posso contratar o servi\u00e7o?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Temos v\u00e1rias formas de cotar e oferecer o produto que melhor se adapta \u00e0s suas necessidades: \u2022 Ligue para\u00a0<a href=\"tel:0800-333-3000\">0800-333-3000<\/a><br \/>\n\u2022 Pelo nosso site\u00a0<a href=\"https:\/\/www.universal-assistance.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.universal-assistance.com<\/a><br \/>\n\u2022 Envie um e-mail para\u00a0<a href=\"mailto:vendas@universal-assistance.com\">vendas@universal-assistance.com<\/a><br \/>\n\u2022 Contate seu agente de viagens<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script 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       <ul>\n<li>Se voc\u00ea viaja conosco, ter\u00e1 acesso imediato a uma rede de assist\u00eancia que estar\u00e1 ao seu lado a todo momento. Caso necessite de assist\u00eancia, entre em contato com nossa Central de Opera\u00e7\u00f5es por diferentes canais de atendimento: APP, Telefone, WifiCall. Estamos dispon\u00edveis 24 horas por dia, todos os dias do ano. Para mais informa\u00e7\u00f5es, acesse\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">solicitar assist\u00eancia m\u00e9dica<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Preciso ativar o servi\u00e7o antes de viajar?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea possui nossa cobertura, n\u00e3o \u00e9 necess\u00e1rio ativ\u00e1-la. Recomendamos que antes de viajar, acesse\u00a0<a href=\"https:\/\/www.universal-assistance.com\/br-pt\/minha-cobertura\">Minha Cobertura<\/a>\u00a0para verificar os detalhes.<br \/>\nE n\u00e3o se esque\u00e7a de\u00a0<a href=\"https:\/\/www.universal-assistance.com\/app\" target=\"_blank\" rel=\"noopener\">baixar nosso APP<\/a>\u00a0para acessar sua cobertura a qualquer momento e solicitar assist\u00eancia durante a viagem.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como fa\u00e7o para baixar meu voucher ou certificado?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea possui uma cobertura ativa, pode visualiz\u00e1-la em nosso APP ou baix\u00e1-la acessando\u00a0<a href=\"https:\/\/www.universal-assistance.com\/br-pt\/minha-cobertura\">Minha Cobertura<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como altero os dados do voucher?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Todas as altera\u00e7\u00f5es nos dados do voucher podem ser solicitadas antes do in\u00edcio de sua vig\u00eancia.<br \/>\nSe voc\u00ea adquiriu sua cobertura por meio de uma empresa ou ag\u00eancia de viagens, entre em contato diretamente com eles.<br \/>\nCaso contr\u00e1rio, preencha o seguinte formul\u00e1rio\u00a0<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=55JXtQnw8ku3uNAGUeb-ltsEFMdA0x1BreIYnY37i_NUM1pDVEFIR1pBNUpUMUlKOUFROTRGMEdJSC4u\">aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Qual \u00e9 o n\u00famero do meu voucher ou cobertura?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Voc\u00ea pode obter o n\u00famero do seu voucher ou cobertura acessando\u00a0<a href=\"https:\/\/www.universal-assistance.com\/br-pt\/minha-cobertura\">Minha Cobertura<\/a>\u00a0Deve acessar com o tipo e n\u00famero de documento utilizado na cobertura.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como posso cancelar minha cobertura?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea adquiriu sua cobertura por meio de uma empresa ou ag\u00eancia de viagens e n\u00e3o pode realizar sua viagem, deve entrar em contato com eles para informar a situa\u00e7\u00e3o.<br \/>\nCaso contr\u00e1rio, entre em contato atrav\u00e9s do email\u00a0<a href=\"mailto:minhacobertura@universal-assistance.com\">minhacobertura@universal-assistance.com<\/a>\u00a0para informar a impossibilidade de viagem e, em at\u00e9 72 horas \u00fateis, entraremos em contato com voc\u00ea.<br \/>\nLembre-se de solicitar antes do in\u00edcio da vig\u00eancia do voucher.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que \u00e9 VIP Delay?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>VIP Delay \u00e9 um servi\u00e7o \u00fanico que oferece acesso gratuito \u00e0s salas VIP em mais de 500 aeroportos em caso de atraso do seu voo. Para mais informa\u00e7\u00f5es, acesse:\u00a0<a href=\"https:\/\/universalassistance.smartdelay.com\/VIPDelay?lang=pt-BR\" target=\"_blank\" rel=\"noopener\">aqui<\/a><br \/>\nSe sua cobertura incluir este benef\u00edcio, lembre-se de registrar seus voos com at\u00e9 2 horas de anteced\u00eancia.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como posso saber se minha cobertura inclui o servi\u00e7o de VIP Delay?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Para verificar se sua cobertura inclui o servi\u00e7o de VIP Delay, acesse a se\u00e7\u00e3o\u00a0<strong>Minha Cobertura<\/strong>\u00a0pelo seguinte link:\u00a0<a href=\"https:\/\/www.universal-assistance.com\/br-pt\/minha-cobertura\">Minha Cobertura<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como funciona VIP Delay?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Voc\u00ea deve registrar seus voos em nosso APP ou na se\u00e7\u00e3o de VIP Delay do nosso site at\u00e9 2 horas antes do hor\u00e1rio de partida. \u00c9 poss\u00edvel registrar at\u00e9 4 voos juntos e 3 passageiros adicionais (que tamb\u00e9m devem ter o benef\u00edcio de VIP Delay em suas coberturas). Caso os voos registrados excedam essa quantidade, ser\u00e1 poss\u00edvel criar um novo registro com os voos restantes.<br \/>\nVoc\u00ea receber\u00e1 uma confirma\u00e7\u00e3o do registro no endere\u00e7o de e-mail informado durante o registro dos voos.<br \/>\nCaso algum dos voos tenha um atraso que atenda ou supere o limite de 60 minutos, voc\u00ea receber\u00e1 automaticamente uma notifica\u00e7\u00e3o no celular ou e-mail com um voucher digital de acesso \u00e0 Sala VIP.<br \/>\nCom o voucher em m\u00e3os, dirija-se a uma das salas VIP inclu\u00eddas no programa VIP Delay.<br \/>\nSempre verifique sua caixa de spam e tenha roaming ativo no celular.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como registro meus voos no VIP Delay?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Voc\u00ea pode registrar seus voos no seguinte link:\u00a0<a href=\"https:\/\/universalassistance.smartdelay.com\/VIPDelay?lang=pt-BR\" target=\"_blank\" rel=\"noopener\">aqui<\/a><br \/>\nCertifique-se de registrar seu voo com anteced\u00eancia para receber o voucher de acesso \u00e0 sala VIP em caso de atraso. Lembre-se de que seu voo deve atender \u00e0s seguintes condi\u00e7\u00f5es:<br \/>\n\u2022 O voo deve ser registrado com mais de 2 horas de anteced\u00eancia.<br \/>\n\u2022 A companhia a\u00e9rea deve anunciar o cancelamento ou atraso de 60 minutos ou mais.<br \/>\n\u2022 Deve haver acesso a uma sala VIP da rede LoungeKey\u2122 no terminal de embarque.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Quer conhecer mais sobre o benef\u00edcio do VIP Delay?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Para mais informa\u00e7\u00f5es, acesse\u00a0<a href=\"https:\/\/universalassistance.smartdelay.com\/faq\/VIPDelay?lang=pt-BR\" target=\"_blank\" rel=\"noopener\">aqui<\/a>.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>As coberturas anuais s\u00e3o renovadas automaticamente?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Depende do tipo de cobertura adquirida. Se o seu voucher for de renova\u00e7\u00e3o autom\u00e1tica, ele ser\u00e1 renovado quando o per\u00edodo de cobertura terminar. Caso contr\u00e1rio, ser\u00e1 necess\u00e1rio adquirir uma nova cobertura. Voc\u00ea pode fazer isso clicando\u00a0<a href=\"https:\/\/www.universal-assistance.com\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a>\u00a0ou entrando em contato com nosso setor de vendas pelo\u00a0<a href=\"tel:0800-333-3000\">0800-333-3000<\/a>.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Posso cancelar a renova\u00e7\u00e3o autom\u00e1tica da minha cobertura?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Sim. Voc\u00ea tem 40 dias corridos para solicitar o cancelamento desde que informamos sobre a pr\u00f3xima renova\u00e7\u00e3o.<br \/>\nCertifique-se de solicitar o cancelamento antes que a renova\u00e7\u00e3o entre em vigor.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Posso estender minha cobertura durante a viagem?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li><strong>Se ainda n\u00e3o iniciou a viagem:<\/strong>\u00a0Caso tenha adquirido sua cobertura por meio de uma ag\u00eancia de viagens, entre em contato com ela para realizar a gest\u00e3o. Caso contr\u00e1rio, solicite a extens\u00e3o ligando para\u00a0<a href=\"tel:0800-333-3000\">0800-333-3000<\/a>, de segunda a sexta-feira, das 9h \u00e0s 18h, para que um consultor possa ajudar.<br \/>\n<strong>Se j\u00e1 estiver em viagem:<\/strong>\u00a0Caso j\u00e1 esteja em viagem e precise estender os dias de cobertura, entre em contato conosco e solicite a extens\u00e3o dentro dos cinco dias anteriores ao t\u00e9rmino da vig\u00eancia da cobertura. A extens\u00e3o pode ser solicitada uma \u00fanica vez, devendo o per\u00edodo de vig\u00eancia ser imediatamente consecutivo ao anterior, n\u00e3o podendo ultrapassar 30 dias corridos. A emiss\u00e3o estar\u00e1 sujeita \u00e0 verifica\u00e7\u00e3o e autoriza\u00e7\u00e3o da companhia.<br \/>\nCaso tenha adquirido a cobertura por meio de uma ag\u00eancia de viagens, entre em contato com ela. Caso contr\u00e1rio, acesse\u00a0<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=55JXtQnw8ku3uNAGUeb-ltsEFMdA0x1BreIYnY37i_NUM1pDVEFIR1pBNUpUMUlKOUFROTRGMEdJSC4u\">aqui<\/a>, deixe seus dados e um representante entrar\u00e1 em contato dentro de 72 horas \u00fateis.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script type=\"text\/javascript\">\r\ndocument.addEventListener('DOMContentLoaded', () => {\r\n  document.querySelectorAll('.block-reembolsos__item-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      document.querySelectorAll('.block-reembolsos__item').forEach(el => {\r\n        if (el !== parent) el.classList.remove('active');\r\n      });\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n})\r\n<\/script>\r\n\n\n<style media=\"screen\">\r\n.block-reembolsos  .block-reembolsos__item {\r\n  margin-bottom: 14px;\r\n  overflow: hidden;\r\n  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<ul>\n<li>Para se registrar, voc\u00ea deve baixar o APP da Universal Assistance, dispon\u00edvel na Play Store e APP Store, e criar seu usu\u00e1rio com sua conta de E-mail, ou Google, ou Apple ID, ou Facebook. Em seguida, insira os dados do seu voucher.<br \/>\n<a href=\"https:\/\/youtu.be\/I5Oj81c9CcM?si=OefzBTyFH5pQ6ivU\" target=\"_blank\" rel=\"noopener\"><strong>Veja o v\u00eddeo tutorial<\/strong><\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como posso alterar meus dados do perfil?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea precisa alterar algum dado, acesse o formul\u00e1rio detalhado abaixo indicando o que precisa ser modificado.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Esqueci minha senha<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea esqueceu sua senha, use o bot\u00e3o\u00a0<strong>&#8220;alterar senha&#8221;<\/strong>\u00a0na tela inicial. Siga as instru\u00e7\u00f5es para redefini-la.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Os meus dados n\u00e3o s\u00e3o reconhecidos<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <div id=\"respuesta-ej11\">\n<ul>\n<li>Se o app n\u00e3o reconhece seus dados, verifique se voc\u00ea est\u00e1 inserindo o tipo e n\u00famero do documento exatamente como aparecem no voucher, sem h\u00edfens, pontos ou espa\u00e7os.<\/li>\n<\/ul>\n<\/div>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>N\u00e3o vejo minha cobertura<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <div id=\"respuesta-ej12\">\n<ul>\n<li>Se voc\u00ea n\u00e3o encontrar sua cobertura, certifique-se de ter ativado o e-mail de valida\u00e7\u00e3o enviado no momento do registro e, em seguida, no APP, clique na op\u00e7\u00e3o\u00a0<strong>&#8220;tenho cobertura&#8221;<\/strong>\u00a0e insira os dados exatamente como est\u00e3o no voucher (tipo e n\u00famero de documento, data de nascimento).<\/li>\n<\/ul>\n<\/div>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>S\u00f3 vejo uma cobertura<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Informamos que no APP voc\u00ea pode visualizar uma cobertura ativa por vez. Assim que a vig\u00eancia da primeira cobertura terminar, a pr\u00f3xima ficar\u00e1 vis\u00edvel. Isso n\u00e3o afeta a validade das suas coberturas no momento de solicitar uma assist\u00eancia.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Meu usu\u00e1rio aparece como inativo<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se o seu usu\u00e1rio estiver inativo, verifique seu e-mail (inclusive a pasta de spam) para encontrar a mensagem de confirma\u00e7\u00e3o de registro. Procure pelo assunto\u00a0<strong>&#8220;Universal Assistance: Verifica\u00e7\u00e3o de conta&#8221; de noreply-uaid@universal-assistance.com<\/strong>. Clique no link sem responder ao e-mail e siga as instru\u00e7\u00f5es.<br \/>\nSe voc\u00ea visualizar\u00a0<strong>&#8220;Usu\u00e1rio j\u00e1 ativado&#8221;<\/strong>, tente fazer login; se o link expirou, voc\u00ea pode solicitar o envio de um novo link.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Todos os passageiros precisam ter um usu\u00e1rio no APP?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>No nosso APP, cada usu\u00e1rio \u00e9 \u00fanico. Para ver a cobertura de outro integrante do mesmo voucher, crie um novo usu\u00e1rio com outro e-mail ou fa\u00e7a login com um existente.<br \/>\nVoc\u00ea pode solicitar uma assist\u00eancia de qualquer usu\u00e1rio; basta indicar a qual benefici\u00e1rio se refere.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script type=\"text\/javascript\">\r\ndocument.addEventListener('DOMContentLoaded', () => {\r\n  document.querySelectorAll('.block-reembolsos__item-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      document.querySelectorAll('.block-reembolsos__item').forEach(el => {\r\n        if (el !== parent) el.classList.remove('active');\r\n      });\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n})\r\n<\/script>\r\n\n\n<style media=\"screen\">\r\n.block-reembolsos  .block-reembolsos__item {\r\n  margin-bottom: 14px;\r\n  overflow: hidden;\r\n  transition: 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10px;\r\n}\r\n.block-reembolsos .block-reembolsos__item-question::after {\r\n  content: '(Ver mais)';\r\n  display: flex;\r\n  color: #337AB7;\r\n  font-weight: 700;\r\n  position: relative;\r\n  font-size: 16px;\r\n  margin: 0 0 0 0.5rem;\r\n}\r\n.block-reembolsos .block-reembolsos__item-answer {\r\n  color: #337AB7;\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  transition: max-height .5s, padding .5s, opacity .3s;\r\n  font-size: 16px;\r\n  font-weight: 300;\r\n}\r\n.block-reembolsos .block-reembolsos__item-answer a{\r\n  font-weight: 700;\r\n  text-decoration: underline;\r\n}\r\n.block-reembolsos .block-reembolsos__item.active .block-reembolsos__item-question::before {\r\n  background: #337AB7;\r\n  height: 2px;\r\n  content: '';\r\n  display: flex;\r\n  position: absolute;\r\n  top: 12px;\r\n  width: 10px;\r\n}\r\n.block-reembolsos .block-reembolsos__item.active .block-reembolsos__item-question::after {\r\n  content: '(Ver menos)';\r\n}\r\n.block-reembolsos 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 content: \"\";\r\n  width: 21px;\r\n  height: 21px;\r\n  position: absolute;\r\n  top: 2px;\r\n  left:0;\r\n}\r\n.block-reembolsos .block-reembolsos__item.active .block-reembolsos__item-answer ul li a{\r\n  color: #337ab7;\r\n  text-decoration: underline;\r\n}\r\n.block-reembolsos .button {\r\n  text-align: center;\r\n  width: 100%;\r\n}\r\n.block-reembolsos .button a {\r\n  display: inline-block;\r\n  margin: 2rem auto;\r\n  padding: 0.75rem 2rem;\r\n  border-radius: 24px;\r\n  background: #005191;\r\n  box-shadow: 1px 1px 3px 0px #00000066;\r\n  color: #fff;\r\n  font-size: 16px;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n}\r\n<\/style>\r\n<section class=\"block-reembolsos \">\r\n  <p><strong>Assist\u00eancia em viagem<\/strong><\/p>\n          <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que devo fazer se precisar de assist\u00eancia?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Em qualquer situa\u00e7\u00e3o em que voc\u00ea precise de assist\u00eancia, dever\u00e1 entrar em contato primeiro com nossa Central Operativa. No momento do contato, sempre informe seu n\u00famero de voucher\/documento de identidade, assim como o endere\u00e7o e telefone do local onde voc\u00ea est\u00e1.<br \/>\nConhe\u00e7a nossos canais de contato\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clicando aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Quais s\u00e3o os meios de contato com a Central de Assist\u00eancia?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Voc\u00ea pode entrar em contato pelos seguintes meios: \u2022 App assistencial\u00a0<a href=\"https:\/\/www.universal-assistance.com\/app\" target=\"_blank\" rel=\"noopener\">Baixe aqui<\/a>\u00a0\u2022 Telefonicamente, do exterior, no\u00a0<a href=\"tel:+54-11-4323-7777\">+54-11-4323-7777<\/a><br \/>\n\u2022 WifiCall<br \/>\n\u2022 UNI \u2013 Nossa assistente virtual &#8211;<br \/>\n\u2022 Por e-mail\u00a0<a href=\"mailto:asistencias@universal-assistance.com\">asistencias@universal-assistance.com<\/a><br \/>\nOu conhe\u00e7a nossas linhas de contato ao redor do mundo:\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clicando aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Em caso de risco de vida, devo obrigatoriamente entrar em contato antes do atendimento?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Em uma situa\u00e7\u00e3o de risco iminente de vida, voc\u00ea deve procurar o servi\u00e7o m\u00e9dico de emerg\u00eancia local. Um familiar ou acompanhante dever\u00e1 entrar em contato com nossa Central Operativa para nos informar sobre sua situa\u00e7\u00e3o e localiza\u00e7\u00e3o. Lembre-se de verificar nas Condi\u00e7\u00f5es Gerais do produto contratado o prazo para nos notificar.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Algu\u00e9m pode solicitar assist\u00eancia por mim?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Sim, se voc\u00ea precisar de assist\u00eancia, qualquer pessoa pode entrar em contato com nossa Central. Seus dados ser\u00e3o solicitados para identificar sua cobertura e gerenciar a assist\u00eancia necess\u00e1ria.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que \u00e9 uma teleassist\u00eancia?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>A teleassist\u00eancia \u00e9 um servi\u00e7o pelo qual voc\u00ea pode acessar atendimento m\u00e9dico virtual por meio de nosso aplicativo, onde quer que esteja. Nossa Central de Assist\u00eancia continuar\u00e1 em contato para fornecer o suporte necess\u00e1rio.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que \u00e9 a autogest\u00e3o m\u00e9dica mobile?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Nosso aplicativo possui o bot\u00e3o de autogest\u00e3o, que permite agendar uma telemedicina, um m\u00e9dico domiciliar ou um atendimento em um centro m\u00e9dico de qualquer parte do mundo.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Qual \u00e9 a lista de &#8220;prestadores m\u00e9dicos&#8221; no mundo?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea precisar de assist\u00eancia em viagem, entre em contato com nossa Central de Assist\u00eancia, dispon\u00edvel 24 horas por dia, 365 dias por ano, atrav\u00e9s dos canais indicados no seguinte link:\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>.<br \/>\nA partir da\u00ed, voc\u00ea ser\u00e1 guiado e receber\u00e1 o suporte mais adequado para sua situa\u00e7\u00e3o no momento.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que devo fazer se perder meus documentos durante a viagem?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Nossos planos incluem consultoria em caso de perda de documentos. Se voc\u00ea perdeu seu passaporte enquanto viajava, entre em contato com nossa Central de Assist\u00eancia pelos canais indicados no seguinte link:\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>.<br \/>\nSempre verifique se sua cobertura inclui este benef\u00edcio.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Tenho cobertura dentro do meu pa\u00eds?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se o seu plano incluir assist\u00eancia nacional, voc\u00ea ter\u00e1 cobertura a partir de 100 km da sua cidade de resid\u00eancia.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Minha viagem foi cancelada, o que devo fazer?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se sua viagem foi cancelada e voc\u00ea tem cobertura para essa eventualidade, entre em contato com nossa Central de Assist\u00eancia pelos canais indicados no seguinte link:\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a><br \/>\nInforme-nos antes do in\u00edcio da sua viagem.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Posso adquirir uma cobertura de assist\u00eancia m\u00e9dica estando em viagem?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Sim, voc\u00ea pode adquirir cobertura se j\u00e1 iniciou sua viagem, desde que tenha at\u00e9 15 dias no exterior e no m\u00e1ximo 30 dias corridos. A emiss\u00e3o estar\u00e1 sujeita \u00e0 verifica\u00e7\u00e3o e autoriza\u00e7\u00e3o da Universal Assistance.<br \/>\nPara solicitar sua cobertura, por favor\u00a0<a href=\"https:\/\/bit.ly\/2TtNNq1\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>. Um representante entrar\u00e1 em contato dentro de 72 horas \u00fateis.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Posso usar minha assist\u00eancia m\u00e9dica a bordo de um cruzeiro?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Voc\u00ea pode solicitar assist\u00eancia em um cruzeiro, desde que o produto contratado inclua assist\u00eancia m\u00e9dica em cruzeiros. Nesse caso, as assist\u00eancias no cruzeiro ser\u00e3o por meio de reembolsos. Consulte as Condi\u00e7\u00f5es Gerais para saber o prazo para entrar em contato com nossa Central Operativa. Guarde todos os comprovantes de despesas para solicitar o reembolso ao nosso Departamento de Reembolsos.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Minha assist\u00eancia cobre traslado ou repatria\u00e7\u00e3o sanit\u00e1ria?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Sim, a assist\u00eancia m\u00e9dica cobre traslados e repatria\u00e7\u00f5es sanit\u00e1rias, desde que seu caso seja avaliado e autorizado previamente pela Universal Assistance, que coordenar\u00e1 sua transfer\u00eancia ao destino indicado. Verifique os termos e condi\u00e7\u00f5es para detalhes.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script type=\"text\/javascript\">\r\ndocument.addEventListener('DOMContentLoaded', () => {\r\n  document.querySelectorAll('.block-reembolsos__item-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      document.querySelectorAll('.block-reembolsos__item').forEach(el => {\r\n        if (el !== parent) el.classList.remove('active');\r\n      });\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n})\r\n<\/script>\r\n\n\n<style media=\"screen\">\r\n.block-reembolsos  .block-reembolsos__item {\r\n  margin-bottom: 14px;\r\n  overflow: hidden;\r\n  transition: .1s;\r\n}\r\n.block-reembolsos h2,\r\n.block-reembolsos h3 {\r\n  color:#005191;\r\n  font-size: 19px;\r\n  font-weight: 500;\r\n  margin:  0 0 1rem 0;\r\n  line-height: 1.2;\r\n}\r\n.block-reembolsos p {\r\n  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 content: \"\";\r\n  width: 21px;\r\n  height: 21px;\r\n  position: absolute;\r\n  top: 2px;\r\n  left:0;\r\n}\r\n.block-reembolsos .block-reembolsos__item.active .block-reembolsos__item-answer ul li a{\r\n  color: #337ab7;\r\n  text-decoration: underline;\r\n}\r\n.block-reembolsos .button {\r\n  text-align: center;\r\n  width: 100%;\r\n}\r\n.block-reembolsos .button a {\r\n  display: inline-block;\r\n  margin: 2rem auto;\r\n  padding: 0.75rem 2rem;\r\n  border-radius: 24px;\r\n  background: #005191;\r\n  box-shadow: 1px 1px 3px 0px #00000066;\r\n  color: #fff;\r\n  font-size: 16px;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n}\r\n<\/style>\r\n<section class=\"block-reembolsos \">\r\n  <p><strong>Reembolsos<\/strong><\/p>\n          <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Como solicito um reembolso?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea teve despesas durante sua viagem, pode solicitar o reembolso acessando nosso APP ou clicando em\u00a0<a href=\"https:\/\/www.universal-assistance.com\/br-pt\/solicitar-reembolso-online.html\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Quanto tempo tenho para apresentar um reembolso?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>O prazo para solicitar seu reembolso \u00e9 de 1 ano a partir do retorno ao seu pa\u00eds de resid\u00eancia ou do t\u00e9rmino de sua cobertura.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Quais s\u00e3o os requisitos para solicitar um reembolso?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Para saber os requisitos para uma solicita\u00e7\u00e3o de reembolso, clique em\u00a0<a href=\"https:\/\/www.universal-assistance.com\/ar-es\/requisitos-de-reintegros-online.html\" target=\"_blank\" rel=\"noopener\">aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Quais despesas s\u00e3o consideradas para reembolso?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Voc\u00ea pode apresentar todos os comprovantes de despesas informadas e relacionadas \u00e0 sua assist\u00eancia m\u00e9dica em viagens. Nosso Departamento de Reembolsos avaliar\u00e1 e autorizar\u00e1 considerando as Condi\u00e7\u00f5es Gerais de sua cobertura.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Em quanto tempo recebo o reembolso?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>O prazo m\u00e1ximo para avalia\u00e7\u00e3o e resolu\u00e7\u00e3o da sua solicita\u00e7\u00e3o de reembolso \u00e9 de 30 dias corridos.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script type=\"text\/javascript\">\r\ndocument.addEventListener('DOMContentLoaded', () => {\r\n  document.querySelectorAll('.block-reembolsos__item-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      document.querySelectorAll('.block-reembolsos__item').forEach(el => {\r\n        if (el 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<ul>\n<li>Recomendamos que leve em sua bagagem de m\u00e3o seus documentos, objetos de valor, medica\u00e7\u00e3o, duas trocas de roupa (especialmente se voc\u00ea viajar a trabalho ou para um pa\u00eds com clima diferente do de origem) e tudo que considerar indispens\u00e1vel para as primeiras 48 horas de sua viagem.<br \/>\nRecomendamos verificar as condi\u00e7\u00f5es da companhia a\u00e9rea sobre quais itens podem ser levados na bagagem de m\u00e3o e quais devem ser despachados.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Quais s\u00e3o as recomenda\u00e7\u00f5es para a bagagem despachada?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Para bagagem despachada, recomendamos: \u2022 Identifique corretamente a mala com seus dados pessoais e algum distintivo que a torne \u00fanica. \u2022 Guarde toda a documenta\u00e7\u00e3o de viagem original (bilhete a\u00e9reo, etiquetas de despacho e cart\u00f5es de embarque) at\u00e9 que as malas estejam novamente com voc\u00ea. \u2022 Coloque cadeado ou medida de seguran\u00e7a equivalente em todas as malas. \u2022 N\u00e3o coloque itens de valor, documentos, medica\u00e7\u00e3o ou qualquer coisa indispens\u00e1vel para os primeiros dias de sua viagem.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que \u00e9 um PIR?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>O PIR, ou Relat\u00f3rio de Irregularidade de Bagagem, \u00e9 o documento que voc\u00ea deve solicitar \u00e0 companhia a\u00e9rea quando houver alguma irregularidade com sua bagagem despachada: desaparecimento, danos ou falta de itens. \u00c9 importante n\u00e3o sair da \u00e1rea de entrega de bagagens sem o PIR correspondente.<br \/>\nVerifique se o PIR cont\u00e9m um n\u00famero de refer\u00eancia, seus dados pessoais, dados do voo e a identifica\u00e7\u00e3o da bagagem fornecida pela companhia a\u00e9rea no momento do despacho.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que inclui nossa assist\u00eancia para bagagem?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Nossas coberturas oferecem assessoria para perda ou atraso de bagagem. Temos coberturas que incluem quebra, atraso ou perda de bagagem. Se j\u00e1 possui uma cobertura conosco, para mais informa\u00e7\u00f5es acesse a se\u00e7\u00e3o Minha Cobertura atrav\u00e9s deste link: <a href=\"https:\/\/www.universal-assistance.com\/br-pt\/minha-cobertura\">clique aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Estou no aeroporto e minha bagagem n\u00e3o aparece, o que fa\u00e7o?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>O PIR, ou Relat\u00f3rio de Irregularidade de Bagagem, \u00e9 o documento que voc\u00ea deve solicitar \u00e0 companhia a\u00e9rea caso haja algum problema com sua bagagem despachada: desaparecimento, danos ou falta de itens.<br \/>\n\u00c9 fundamental que n\u00e3o deixe a \u00e1rea de entrega de bagagens sem o PIR correspondente. Verifique se o PIR cont\u00e9m um n\u00famero de refer\u00eancia, seus dados pessoais, os do voo e a identifica\u00e7\u00e3o da bagagem fornecida pela companhia a\u00e9rea no momento do despacho.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>O que acontece se minha bagagem n\u00e3o aparecer?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se ao chegar ao seu destino sua bagagem n\u00e3o aparecer, reporte imediatamente \u00e0 companhia a\u00e9rea. \u00c9 importante que solicite o PIR (Relat\u00f3rio de Irregularidade de Bagagem) que certifica o problema com sua bagagem e siga as recomenda\u00e7\u00f5es da companhia.<br \/>\nCaso possua cobertura para bagagem, entre em contato com nossa Central de Assist\u00eancia atrav\u00e9s dos canais indicados neste link:\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"block-reembolsos__item\">\r\n      <div class=\"block-reembolsos__item-question\">\r\n        <h3>Minha bagagem chegou danificada, o que fa\u00e7o?<\/h3>\r\n      <\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se ao chegar ao seu destino sua bagagem estiver danificada, reporte imediatamente \u00e0 companhia a\u00e9rea. \u00c9 importante que solicite o PIR (Relat\u00f3rio de Irregularidade de Bagagem) que certifica o problema com sua bagagem e siga as recomenda\u00e7\u00f5es da companhia.<br \/>\nSe possui cobertura para danos em bagagem, entre em contato com nossa Central de Assist\u00eancia. Acesse clicando em\u00a0<a href=\"https:\/\/www.universal-assistance.com\/asistencia\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>\u00a0para conhecer os canais de contato.<\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script type=\"text\/javascript\">\r\ndocument.addEventListener('DOMContentLoaded', () => {\r\n  document.querySelectorAll('.block-reembolsos__item-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      document.querySelectorAll('.block-reembolsos__item').forEach(el => {\r\n        if (el !== parent) el.classList.remove('active');\r\n      });\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n})\r\n<\/script>\r\n\n\n<style media=\"screen\">\r\n.block-reembolsos  .block-reembolsos__item {\r\n  margin-bottom: 14px;\r\n  overflow: hidden;\r\n  transition: .1s;\r\n}\r\n.block-reembolsos h2,\r\n.block-reembolsos h3 {\r\n  color:#005191;\r\n  font-size: 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<\/div>\r\n      <div class=\"block-reembolsos__item-answer\">\r\n        <ul>\n<li>Se voc\u00ea receber uma fatura ou documento do Centro de Assist\u00eancia, entre em contato com o Atendimento ao Cliente atrav\u00e9s do nosso formul\u00e1rio web\u00a0<a href=\"https:\/\/www.universal-assistance.com\/br-pt\/form\/contacto.html\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a><\/li>\n<\/ul>\n      <\/div>\r\n    <\/div>\r\n      \r\n<\/section>\r\n<script type=\"text\/javascript\">\r\ndocument.addEventListener('DOMContentLoaded', () => {\r\n  document.querySelectorAll('.block-reembolsos__item-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      document.querySelectorAll('.block-reembolsos__item').forEach(el => {\r\n        if (el !== parent) el.classList.remove('active');\r\n      });\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n})\r\n<\/script>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":1856,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates-page\/formularios.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1855","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Perguntas Frequentes - Universal Assistance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.universal-assistance.com\/br\/perguntas-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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